Payment & Refund Policy

Payment & Refund Policy

This Payment & Refund Policy applies to all courses and services offered through CakeSupIvy.com, operated by Ivy's Cake & Supplies Culinary Schools, located at 1102 Sandusky St, Fostoria, OH 44830-2761, USA. By enrolling in our programs, you agree to the terms below. For inquiries, please contact michaelterrell@cakesupivy.com or call (419) 435-3273.

Accepted Payment Methods

We accept payments via all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and secure ACH bank transfers. All payment transactions are processed in accordance with U.S. payment regulations and data protection standards.

Full payment is required at the time of course registration unless a payment plan is arranged in writing. Your spot in a course is not confirmed until payment is received.

Course Confirmation

After successful registration, you will receive an email confirming your enrollment, including course dates, times, location (online or in-person), and any materials included. Please review your confirmation and notify us within 24 hours if corrections are needed.

Cancellation & Refund Policy

You may cancel your course registration under the following terms:

• More than 14 days before the course start date: Full refund minus a $25 administrative fee.
• 7–14 days before the course: 50% refund of total course fee.
• Less than 7 days before the course: No refund available, but you may request to transfer your enrollment to a future course, subject to availability.

All cancellations must be submitted in writing via email to michaelterrell@cakesupivy.com. Approved refunds will be issued to the original payment method within 7–10 business days.

Non-Refundable Situations

• No-shows or failure to attend the course without prior notice
• Partial attendance or leaving the course early
• Online courses that have already been accessed
• Materials or supplies delivered as part of course fees

Course Cancellations by Us

If Ivy’s Cake & Supplies must cancel or reschedule a course due to low enrollment, instructor illness, or other unforeseen events, you will be offered the choice of a full refund or transfer to another available session.

Contact Us

If you have any questions or require further assistance regarding payments, cancellations, or refunds, please contact us directly:

• Email: michaelterrell@cakesupivy.com
• Phone: (419) 435-3273
• Address: 1102 Sandusky St, Fostoria, OH 44830-2761, USA

At Ivy’s Cake & Supplies Culinary Schools, we are committed to providing an enriching, hands-on learning experience for every aspiring baker and decorator. We thank you for choosing us to be part of your culinary journey.